New Day Trust Mortgage Launches Extensive Client Care Program in Appreciation of its Customers4 October 2005
New Day Trust Mortgage, an Irvine-based and California-licensed brokerage specializing in home purchase, refinance and debt consolidation loans, has unveiled a comprehensive customer care program to ensure an exceptional experience for its borrowers. Highlights of the multi-step program include intensive client service training for loan consultants, a ten-point customer care pledge; post-funding satisfaction surveys and client appreciation packages.
“In every competitive industry, service is the deciding factor for customers,” said Dain Court, chief executive officer. “New Day Trust Mortgage separates itself from our competitors by putting excellent customer service in front of everything we do.” continued Court.
The New Day Trust Service Pledge is a 10 point pledge that each loan consultant takes and extends to the customer at the beginning of the process. The pledge includes the company mission: “We say what we do. We do what we say. This is the core of our personal and corporate integrity; our most treasured asset. Integrity provides the comfort you demand and deserve. Comfortable clients are what we strive for – each and every time. It is that simple; it is that valuable and everyone here lives it.”
It also includes items such as, “I will do everything in my power to make you comfortable throughout the process,” and “I will earn your business and trust by being honest.” Even simple things are covered such as “I will return your voicemails and emails within 24 hours.”
“In addition, each customer will receive a phone call from our Sales Managers after funding to ensure their satisfaction and to evaluate the loan consultant’s performance on the loan,” said Morgan Brown, chief operating officer. “This survey will allow us to get better and smarter with each loan we do, and we owe that to our clients.” added Court. The New Day Trust Mortgage Customer Care pledge is available online by visiting www.newdaytrust.com and clicking on About.
New Day Trust Mortgage maintains an excellent rating as a member of the Better Business Bureau. Customer service, trust and privacy are the key focus of New Day Trust staff in each customer relationship. New Day Trust Mortgage specializes in home purchase, refinance and debt consolidation loans for people with all types of credit.
Source: PrWeb
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